Customer Service

Here are our most frequently asked questions. If you can’t find the answer you are looking for please contact us

How Long Will I Have To Wait For My E-shisha Delivery?

Orders are shipped from Gympie (Postcode 4570) within 2 business days of receiving your order and take between 1-7 business days to be delivered depending on how far away you are. auspost.com.au/parcels-mail/calculate-postage-delivery-times

What if I pay additional for Express Post?

You have the choice at checkout to get your order express posted for an additional $3.30. If you do this you will get a tracking number. We still only ship Express Post orders within 2 business and most locations are not next day delivery, so while this option is faster it could still take up to 4-5 business days for you to receive.

What Are the Payment Options

  • Pay Pal
  • Credit Card – Visa and Mastercard only

What Are The Delivery Charges In Australia?

$3.30 for orders under $20.00, free shipping for orders over $20

There is also an option at checkout for an additional $3.30 to go Express Postage.

Do You Ship Outside Australia?

Maybe, contact us for a quote

Can I Track My Order?

Yes, for Express post orders only. Regular shipping does not have a tracking option.

How Are Items Delivered?

Deliveries will take place during business hours with Australia Post.

Returns

If your item is damaged, or the goods are not to your satisfaction for any reason contact us and we will sort out a replacement or refund.

If you simply change your mind you may return the items within 30 days in “as new” condition for a refund or exchange. You will be responsible for the cost of freight to return the order to our warehouse. The refund will cover the goods but not post and packing and we will charge you a 20% re-stocking fee.